'I ensure that each purchase has a handwritten "thank you" card as well
as my business card enclosed. The card thanks the customer for the
purchase and also asks them if they would be so kind as to leave me a
shop review when the item arrives. This has really been working for me
and my shop reviews. The business card has my phone number in case they
wish to reach me. I have had customers reach out to simply thank me or
call to ask me if I have other items that they may be looking for that
are not currently listed in my shop. This has brought me repeat
customers!
Due to the fact that my curated vintage pieces are all one of a kind
items I want to ensure that they arrive to the customer in a timely and
trackable fashion. I gift wrap all items in tissue paper and ship in
bubble mailers or boxes specific to items such as shoes and hats. I
promote my vintage collection as classy items therefore, I ship classy
as well. I ship everything in North America using a tracking number
through Canada Post or Fedex. If my items are over $500 I usually offer
free shipping. Smaller International orders are wrapped in the same
fashion but I send via Small Packet Air as the shipping rates are very
high for tracked packages.
I always answer convos as soon as I possibly can. I respond with close
up photos that relate to the questions that the potential customers ask
and offer a 48 hour reserve should they be interested.
Even though the Customer may not always be right, I do my best to treat
them as if they are.'
Patti of Wildwoodrose Vintage
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