WESTie Wednesday with Deanne of Little Feather Designs

Welcome to WESTie Wednesday, where each week we get to know a proud WEST member and their Etsy shop! Learn about Deanne and her Etsy shop Little Feather Designs!

"I am a wife to a hardworking man, nature warrior, mother of 2 wild boys, dog owner, sister to 5, friend to gypsy souls." 

"In my etsy shop you will find a range of safe wood teethers, organic bibdanas, headbands and slouchy toques. I mainly make for little people ranging from newborn up to 6 to 8 years of age. I am slowly spreading my wings and branching out into clothing that will consist of shorts, harems, leggings, sweaters, tshirts and more. I also take on custom orders that have consisted of crayon rolls all the way up to handmade quilts."

  ( Source )

 "I started my shop a few years ago when I was expecting my first baby. I wanted to make him everything but soon realized that costs a lot of money. Along with sewing for my boys came the making for others. I enjoy giving handmade gifts that have been blessed with love. The requests came in and after seeing the quality of goods out there in the stores Little Feather Designs was born. Most of my pieces were spurred as the needs of my family and surrounding family grew. Trendy bibs, safe teethers, cool reversible toques, headbands and now organic leggings, harems and soon more."

 ( Source )

"Most if not all of my materials are American or Canadian made. I refrain as much as possible to take the cheap road and purchase from overseas and encourage the making of poor quality goods and even poorer working conditions. I use organic whenever and wherever I can. I want parents to feel secure knowing that the pieces they are purchasing from me are safe for their babes to use and wear."

 ( Source )

"All of my pieces are made in my home using machines that were once my mothers prized possessions. I create in a space that is filled with the loudness of boys and the beauty of the woods. I take time preparing and making my products. By the time a piece is sent out a piece of me goes with it."


"I love to create in any way shape or form. I live out in wilds of the Canadian Shield in a home that my husband and I built with the help of friends and family. My love of nature and the great outdoors comes through in my products. I love warm natural colors and try to work with as much organic renewable fibers as possible."
  

Want to see more? Be sure to check out Deanne on social media!

Facebook // Instagram

Customer Service Sundays with Deanne of LittleFeatherDesigns!

How do WESTies go the extra mile for you? This Sunday we visit with Deanne of LittleFeatherDesigns to learn about her awesome customer service!

"Hello! Deanne here from Little Feather Designs. I just wanted to let you know a little about what I do when I get that sale. First of all I feel all giddy inside, but besides that I get really excited to make another piece! Each product I make I am in love with by the end, and judging by my feedback, my customers see that as well. 

All of my products are pre-washed to make sure no drastic shrinking happens later. Then everything is serged, top-stitched where needed, polished and/or pressed for that professional quality piece. When it comes to shipping my package off, I always include a little hand stamped card with washing instructions on one side and my name on the other, with a little thank you on the order form. If the order is for a few items, I usually throw in a little something extra, like a soother leash or some toy polish for a bunny ear teether. 

My customers are very important to me, and when I have had questions or sizing issues, I always give them the benefit of the doubt. Remember when you could trust in the words "the customer is always right?" Well, at Little Feather Designs you can. If there is an issue, even if it is a hit to me to ship another piece, I ship it at no charge to my customer, 'cause at the end of the day, they are what makes me who I am. I cannot create without my customers. 

I think my greatest joy--besides making things for people and their babies--is when I get feedback or a review. It warms my heart by the kind things people say about their experience with me and/or the quality of my product. I feel very close to someone I don't even know and that means a lot, and it encourages me to strive to always be better, take time, and put care into each piece.

So thanks for popping in and checking in on us WESTies and letting me talk to you about my customer service. 

~Deanne/Little Feather Designs"

Visit Deanne via...

Facebook | Instagram